At Raffle House, we want to revolutionise the property prize-competition industry. We're the first and only company in the world to have guaranteed that a property will be won at the end of a competition, rather than relying on a ticket threshold needing to be met.
We're also the first property prize-competition to become a member of the Property Redress Scheme, giving our customers more security and assurances in their interactions with us.
The purpose of the Property Redress Scheme is to give consumers an escalated complaints procedure if they are unhappy with how a complaint has been dealt with. For more information about the PRS, head here.
We don't get many complaints, truth be told. That's probably why we're rated Excellent on Trustpilot. We have 24/7 live-chat customer support available on site and always deal with any questions in a timely manner. However, the PRS gives our customers the ability to escalate should they need to.