At Raffle House, we want to revolutionise the property prize-competition industry.
We're the first property prize-competition to become a member of the Property Redress Scheme, giving our customers more security and assurances in their interactions with us regarding property wins.
The purpose of the Property Redress Scheme is to give consumers an escalated complaints procedure if they are unhappy with how a property complaint has been dealt with. For more information about the PRS, head here.
We don't get many complaints, truth be told. That's probably why we're rated Excellent on Trustpilot. We have 24/7 live-chat customer support available on site and always deal with any questions in a timely manner. However, the PRS gives our customers the ability to escalate should they need to.