General queries

The answer to all of your problems... or just some frequently asked questions.

12 articles in this collection
Written by Benno Spencer and James Mieville

How the website works

What is a Loyalty Bonus and how do I benefit from it?

We want to make it worth your while to come back and play with us again

Written by Benno Spencer
Updated over a week ago

What is ProveSource or Prove Source?

And why am I seeing these notifications about customers and visitors?

Written by Benno Spencer
Updated over a week ago

When I enter, will you send me a receipt?

How will I know that you've got my entry and what my ticket number is or ticket numbers are?

Written by James Mieville
Updated over a week ago

How does the refer a friend scheme work?

I've signed up and now want to refer friends to earn credit!

Written by James Mieville
Updated over a week ago

Where's my account and how do I get there?

And what information do you store there?

Written by James Mieville
Updated over a week ago

The property

So what's the property really like?

It's a real beauty and the perfect home, rental investment or city bolt-hole

Written by Benno Spencer
Updated this week

The property's Energy Performance Rating (EPC)

What is the EPC for the property?

Written by Benno Spencer
Updated over a week ago

What's the cost of ground rent, the service charge and council tax?

And are there any hidden costs I need to worry about? What about utilities?

Written by Benno Spencer
Updated over a week ago

How do I know that the price of the property is accurate?

We've had a a third-party estate agent value the property - we know that transparency is important here

Written by Benno Spencer
Updated over a week ago

General topics

Why the ticket threshold to award the property is set at 650,000

How many tickets do we need to sell to award the property and what goes into the ticket threshold calculation?

Written by Benno Spencer
Updated over a week ago

Be Gamble Aware and don't take things too far

A shot at a life changing opportunity is great but be careful and don't overspend

Written by James Mieville
Updated over a week ago

Are there any hidden fees?

And do I need to be concerned about being able to afford to win?

Written by Benno Spencer
Updated over a week ago